Managing your subscription

Plans

There are two monthly plans: Plus and Pro. You'll find each plan's monthly price and the credits added each month on the Subscription tab of the Pricing page. Prices are in USD and include VAT.

How does credit rollover work?

• Your plan's credits are added to your account every month.
• Credits you don't use in a month stay valid until the end of the following month, then expire.
• For each generation, Rayomo first uses the credits that expire soonest. Your pack credits (which never expire) are used last.
• The credit pill in the header and the Account page show which credits expire and when.

Subscribing (web)

1. Pricing → Subscription tab.
2. Tap Subscribe on Plus or Pro.
3. Check the order summary and the agreement and renewal confirmations.
4. Pay by card. Your first month's credits are added right away.

Canceling your subscription (web)

1. Account → Subscription.
2. Tap Cancel subscription.
3. Your subscription stays active until the end of the billing period. You'll see the end date on screen.
4. Changed your mind? Tap Undo cancellation before the period ends.

Mobile subscriptions

If you subscribed in the app, the app store manages your subscription:

• iPhone/iPad: Settings → [your name] → Subscriptions → Rayomo.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Rayomo.

Deleting the app doesn't cancel your subscription.

Changing plans

• Web: Cancel your current plan at the end of the period, then subscribe to the new plan once it ends. (We'll update this guide when instant upgrades are available.)
• Mobile: Change your plan from the store's subscription screen. The store calculates the difference under its own rules.

If a payment fails

If we can't charge your card for a renewal, we'll let you know by email. If you don't update your payment method within 3 days, your subscription ends. Credits already added stay usable until they expire.

Common mistakes

• Trying to cancel a web subscription in the app store, or a mobile subscription on the web: You cancel a subscription where you started it.
• Thinking your credits disappear as soon as you cancel: They don't. You can use them through the end of the period and the rollover window.
• Expecting a partial refund: We don't give prorated refunds for a month that has already started.