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Buying credits

2 min read · Updated October 15, 2026

On this page

Buying on the web

  1. Click the credit pill in the header or Pricing in the menu.
  2. Choose a pack on the Credit packs tab. Bigger packs include extra (bonus) credits, and those extra credits work for videos too.
  3. Check the Order summary: the pack, number of credits and the USD amount including VAT.
  4. Read and tick the Preliminary Information Form and Distance Sales Agreement box and the immediate performance / right of withdrawal box.
  5. Tap Pay. Enter your card details in the secure payment form and complete your bank's 3D Secure verification.
  6. Once the payment is approved, the credits are added to your balance instantly and you'll see a "Payment successful" screen.
  7. Your invoice is sent to your email address.

Buying in the mobile app

  1. Tap Credits in the app.
  2. Choose a pack. The App Store / Google Play payment sheet opens.
  3. Confirm with Face ID, your fingerprint or your store password.
  4. The credits are added to your account within a few seconds.

Mobile prices are slightly higher than on the web because of the store commission. The number of credits is the same.

Tips

  • If you generate regularly, a subscription is usually better value: Managing your subscription.
  • Pack credits never expire. You can use them as long as your account is open.
  • If you pay with a Turkish lira card, your bank converts the USD amount at its own rate. Ask your bank about foreign transaction fees.

Common issues

IssueFix
Card declinedMake sure your card is enabled for online purchases and international/foreign currency transactions. You can check this in your bank's mobile app
No 3D Secure SMSCheck the phone number registered with your bank and try again
"Payment failed" but money was taken from your accountYour bank usually releases the hold within a few days. If the charge goes through, email fatura@rayomo.com with your order number
Payment successful but no creditsRefresh the page. If they still don't show up, email fatura@rayomo.com with your order number — we resolve it within 3 business days
No installment optionPayments on Rayomo are single, one-time charges

Common mistakes

  • Requesting a refund on the web for credits bought on mobile → mobile refunds are only handled by the store.
  • Refreshing the payment page several times → to protect you from double charges, the order stays the same even if the page is refreshed. Still, check Account → Payments before creating a new order.
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