Pre-Contract Information Form

In accordance with Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), you are being informed of the following matters before you confirm your order.

1. Seller / Service provider

2. Buyer

3. Main characteristics of the service covered by the contract

• Credits are not money or electronic money, and cannot be converted into cash or transferred.
• Pack credits do not expire for as long as your account remains open.
• Subscription credits can be used until the end of the period in which they are granted and the following period; after that, any unspent portion expires.
• The credit cost of each generation is shown before the generation; credits for generations that fail for technical reasons are refunded automatically; credits for outputs caught by automated content moderation are not refunded (Terms of Use, art. 5).

4. Price and payment

The price shown is the price in effect at the moment you confirm your order; later price changes do not affect your confirmed order.

5. Delivery (performance)

The credits are added to your Rayomo account instantly and electronically after the payment is confirmed by the payment institution. There is no physical delivery. The credits are usually added within a few seconds of payment confirmation; in the event of an unusual delay, you can contact destek@rayomo.com.

6. Right of withdrawal

There is no right of withdrawal under this contract.

Under article 15/1 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for:

• under paragraph (ğ), "contracts concerning services performed instantly in electronic form or intangible goods delivered instantly to the consumer", and
• under paragraph (h), "contracts concerning services whose performance has begun, with the consumer's consent, before the withdrawal period expires".

Because the credits are added to your account instantly upon payment confirmation and performance begins immediately with your express consent, once you confirm the order you will have no right of withdrawal. This is also presented to you separately for your express consent at the payment step.

The absence of a right of withdrawal does not affect your statutory rights in cases of defective performance and technical errors. For the Company's voluntary refund conditions, please see the Refund and Cancellation Policy.

7. Cancelling a subscription

You can cancel your subscription at any time under Account → Subscription. Cancellation takes effect at the end of the current period; no partial refund is given for a period that has already started. If a renewal payment cannot be collected, the subscription ends after a 3-day grace period.

8. Technical steps, correcting errors and language

• The order is concluded through the following steps: product selection → order summary → confirmation of this form and of the Distance Sales Agreement → confirmation of the exception to the right of withdrawal → payment.
• Before proceeding to the payment page, you can change the product or cancel the transaction in the order summary.
• The language of the contract is Turkish. The text of the contract is kept by the Company and sent to your email address after your order; it can also be accessed under Account → Purchases.

9. Complaints and objections

For complaints: destek@rayomo.com, — or —. In the event of a dispute, within the monetary limits announced by the Ministry of Trade (— TL for 2026), you can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the place where you purchased the goods or service or where you reside, and, for disputes exceeding these limits, to the Consumer Court (Tüketici Mahkemesi). Applications can also be made via e-Devlet (the Turkish e-Government portal) through the Consumer Information System (TÜBİS).

10. Mobile app purchases

This form applies to website purchases. Purchases within the mobile app are made through the Apple App Store or Google Play, under the price, payment and refund terms of the relevant store.