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KVKK Privacy Notice (Türkiye)

Este documento no está traducido a este idioma; abajo se muestra el texto en inglés. Las versiones vinculantes son la turca y la inglesa (en los documentos sujetos a la ley turca, la versión turca).

This privacy notice has been prepared for people who use the Rayomo website and mobile apps ("Rayomo"), in accordance with Article 10 of Law No. 6698 on the Protection of Personal Data (6698 sayılı Kişisel Verilerin Korunması Kanunu, "KVKK") and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform (Aydınlatma Yükümlülüğünün Yerine Getirilmesinde Uyulacak Usul ve Esaslar Hakkında Tebliğ).

1. Data controller

Data controller— ("Umutla", the "Company")
MERSIS No.—
Address—
Registered e-mail (KEP)—
Emailinfo@rayomo.com
Phone—
VERBIS registration— (if a registration obligation applies)

2. Categories of personal data processed

CategoryExamples
IdentityFull name or display name, profile photo (received from Google/Apple when you sign in with those accounts)
ContactEmail address; address and phone number where required for invoicing
Visual and audio recordingsPhotos and videos you upload (including facial images and the audio in videos), and the images and videos created from them (outputs)
Customer transactionCreation history, chosen template/tier/format, text you write (prompts), credit transactions, subscription status, support correspondence, reports and rights infringement notices
FinancialOrder number, payment amount and currency, payment status, billing details. Card numbers and card details are not processed or stored by the Company; they are collected directly by the licensed payment institution.
Transaction securityIP address, session and sign-in logs, device and browser information, error logs, security/abuse detection logs
MarketingMarketing communication preferences, campaign and invitation information, analytics cookie data (if you consent)
Consent and declaration recordsThe date, version and IP address of likeness (image use) confirmations, explicit consents and acceptances of the terms of service
Legal transactionRights infringement notices, requests from competent authorities and related correspondence

2.1. Special note on facial images (KVKK Art. 6)

Facial images in the photos and videos you upload are personal data. Biometric data within the meaning of Article 6 of KVKK arises when a person's physical characteristics are processed through specific technical means that make it possible to uniquely identify or verify that person's identity. Rayomo:

  • does not perform facial recognition, identity verification or matching of a person against a database;
  • does not create or store face templates (biometric templates);
  • processes facial images only to create the image/video you request.

For this reason, the Company does not, as a rule, regard the processing of facial images on Rayomo as processing of special categories of personal data. However, taking into account the possibility that AI models technically analyse facial features during generation, and that images may indirectly reveal information about a person's race, ethnic origin, religious belief (e.g. clothing) or health, we additionally obtain your explicit consent, as a precaution, under the Explicit Consent Text for operations that transfer facial likeness, such as Video replace. Special-category information such as race, religion or health is not inferred from images, not classified and not used for such purposes.

2.2. Data of third parties

If the content you upload features people other than you, it is your responsibility to inform them and obtain their consent before uploading their data to Rayomo (see Section 7.2.2 of the Terms of Service). These people may apply directly to the Company to exercise their rights.

#PurposeData categoriesLegal ground
1Creating memberships, sign-in, account managementIdentity, contact, transaction securityKVKK Art. 5(2)(c): establishment and performance of a contract
2Creating images and videos from uploaded photos/videos, storing outputs and making them available for downloadVisual and audio recordings, customer transactionArt. 5(2)(c): performance of a contract; for Video replace operations, additionally Art. 6(2) explicit consent as a precaution (see 2.1)
3Credit balance, purchase, subscription and payment transactionsFinancial, customer transactionArt. 5(2)(c): performance of a contract; Art. 5(2)(ç): legal obligation
4Issuing invoices, accounting, keeping tax recordsIdentity, contact, financialArt. 5(2)(ç): legal obligation (Tax Procedure Law No. 213 (VUK), Turkish Commercial Code No. 6102 (TTK))
5Obligations under distance sales and consumer legislation, retention of contract recordsIdentity, contact, customer transaction, financialArt. 5(2)(ç): legal obligation (Law No. 6502 and related regulations)
6Content safety: automated checks of uploads and outputs for rule violations (e.g. nudity, protection of minors), moderationVisual and audio recordings, customer transactionArt. 5(2)(f): legitimate interest (protecting the platform and third parties); Art. 5(2)(ç): legal obligation (Law No. 5651)
7Recording and proving likeness confirmations and consent declarationsConsent and declaration records, transaction securityArt. 5(2)(e): establishment, exercise or protection of a right; Art. 5(2)(f): legitimate interest
8Sharing in the public Feed and its moderationVisual recordings, identity (display name), customer transactionSharing is entirely optional; for content featuring your own image, Art. 5(1) explicit consent (see the Explicit Consent Text); for moderation, Art. 5(2)(f)
9Information security, preventing fraud and abuse, keeping access logsTransaction securityArt. 5(2)(ç): legal obligation (Law No. 5651 and secondary legislation); Art. 5(2)(f): legitimate interest
10Handling requests, complaints, support and rights infringement noticesIdentity, contact, customer transaction, legal transactionArt. 5(2)(c), (e), (f)
11Providing information to competent authorities and institutions, managing legal disputesAll relevant categoriesArt. 5(2)(ç): legal obligation; Art. 5(2)(e): establishment/protection of a right
12Transactional emails (sign-in link, receipt, creation-ready notice, subscription notices)Contact, customer transactionArt. 5(2)(c): performance of a contract
13Measuring service quality, debugging, improving the Service (anonymous or aggregated statistics)Transaction security, customer transactionArt. 5(2)(f): legitimate interest
14Marketing communications (campaigns, new template announcements)Contact, marketingArt. 5(1) explicit consent and consent to commercial electronic messages under Law No. 6563 on the Regulation of Electronic Commerce
15Analytics and personalisation cookiesTransaction security, marketingArt. 5(1) explicit consent (via cookie preferences)

Model training: The content you upload and your outputs are not used by the Company to train AI models.

4. Transfer of personal data

4.1. Domestic transfers

Recipient groupPurpose of transferLegal ground
Licensed payment institution (Türkiye)Collecting web payments, refunds, fraud preventionArt. 5(2)(c), (ç)
E-invoice / e-archive service provider and certified public accountant (Türkiye)Invoicing and accountingArt. 5(2)(ç)
Competent public authorities and institutions, judicial authoritiesLegal requests, disputesArt. 5(2)(ç), (e)
Persons providing legal and advisory servicesProtection of rights, complianceArt. 5(2)(e), (f)

4.2. Transfers abroad (KVKK Art. 9)

For Rayomo to operate, some infrastructure services are obtained from providers established outside Türkiye:

Recipient groupCountry / regionData transferredPurpose
Third-party AI infrastructure providersUSAUploaded photos/videos, prompts and generation settings, generated outputsImage and video generation, automated content safety checks
Cloud storage and content delivery providerEU / USAUploaded files, outputsStoring files and delivering them to you
Server hosting provider—All data within the scope of the ServiceRunning the application and database
Mobile subscription and purchase management infrastructureUSAUser ID (anonymous identifier), purchase recordsVerifying mobile purchases
Apple (App Store) and Google (Google Play)USA / EUStore purchase records (the stores are independent data controllers under their own policies)Mobile purchases and refunds
Authentication providers (Sign in with Google, Sign in with Apple — only if you choose this method)USAName, email, profile photoSign-in
Error monitoring and (if you consent) analytics service providers—Transaction security dataDebugging, statistics

These transfers are carried out within the framework of KVKK Article 9, as amended by Law No. 7499, and the Regulation on the Procedures and Principles for the Transfer of Personal Data Abroad (Kişisel Verilerin Yurt Dışına Aktarılmasına İlişkin Usul ve Esaslar Hakkında Yönetmelik), based on one of the processing conditions in Article 5 or Article 6, and on:

  1. an adequacy decision of the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu, the "Board") regarding the destination country, where one exists;
  2. where there is no adequacy decision, appropriate safeguards in the form of the standard contracts published by the Board, signed with the providers and notified to the Personal Data Protection Authority within 5 business days of signature;
  3. in exceptional cases where neither of these is possible and the transfer is incidental, the cases listed in Article 9(6) (e.g. a transfer made at your request that is necessary for the performance of a contract, or your explicit consent given after being informed of the risks).

5. Method of collecting personal data

Your personal data is collected electronically, by fully or partly automated means:

  • directly from you through the forms, upload areas and transactions on the Rayomo website and mobile apps;
  • from Google or Apple, if you choose to sign in with them;
  • through payment result notifications from the payment institution and app stores;
  • through cookies and similar technologies, and server logs;
  • from your correspondence with us by email and through support channels.

6. Retention periods

DataPeriod
Uploaded photos/videosAutomatically deleted 30 days after the upload completes; incomplete uploads after 24 hours. You can delete them earlier at any time.
Generated outputsUntil you delete them or delete your account
Outputs blocked by our rulesNot stored; only a record of the block is kept
Account informationUntil the account is deleted
Payment and invoice recordsStatutory period (5 years under VUK Art. 253, 10 years under TTK Art. 82)
Distance contract and confirmation recordsFor the period required by legislation (at least 3 years) and the limitation period
Likeness confirmations and consent recordsLife of the account + the general limitation period (10 years)
Access and traffic logsThe period required by Law No. 5651 and secondary legislation (—)
Marketing consentsUntil consent is withdrawn; after withdrawal, for the period required by legislation for evidentiary purposes

Data whose retention period has expired is deleted, destroyed or anonymised in accordance with the Regulation on the Deletion, Destruction or Anonymisation of Personal Data (Kişisel Verilerin Silinmesi, Yok Edilmesi veya Anonim Hâle Getirilmesi Hakkında Yönetmelik).

7. Your rights under KVKK Article 11

By applying to the Company, you have the right to:

a) learn whether your personal data is being processed, b) request information about the processing if it has been processed, c) learn the purpose of the processing and whether the data is used in line with that purpose, ç) know the third parties in Türkiye or abroad to whom the data is transferred, d) request correction if the data has been processed incompletely or inaccurately, e) request deletion or destruction under the conditions set out in KVKK Article 7, f) request that the actions taken under subparagraphs (d) and (e) be notified to third parties to whom the data has been transferred, g) object to an outcome against you that results from the analysis of the processed data exclusively through automated systems, ğ) claim compensation for any damage you suffer as a result of unlawful processing.

About automated decisions: Uploads and outputs are assessed by automated content safety systems, and content found to violate the rules may be blocked. You may object to such a decision under subparagraph (g); objections are reviewed by a human.

You can also obtain a copy of the data in your account yourself under Account → Settings → Download my data, and delete your account under Account → Settings → Delete account.

8. How to apply

In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller (Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ), you can submit requests regarding your rights:

  • by a written application bearing your wet-ink signature sent to — (together with documents establishing your identity),
  • by registered electronic mail (KEP) to —,
  • signed with a secure electronic signature or mobile signature and sent to info@rayomo.com,
  • or by email with the subject "KVKK Information Request" sent to info@rayomo.com from the email address registered to your Rayomo account.

Your application must include your full name, your Turkish ID number (for Turkish citizens) or your nationality and passport/ID number (for foreign nationals), an address or email address for notifications, and the subject of your request.

Your application will be concluded free of charge within 30 days at the latest, depending on the nature of the request. If the action requires an additional cost, a fee according to the tariff set by the Board may be charged. If your application is rejected, you find the response insufficient or no response is given in time, you may file a complaint with the Personal Data Protection Board within 30 days from the date you learn of the response and, in any event, within 60 days from the date of your application.


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0.1.0 · 15 de octubre de 2026

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