Distance Sales Agreement

Article 1 — Parties

1.1. Seller (Service provider) Company name: — · MERSIS (Central Registration System) No: — · Tax Office/No: — / — Address: — · Phone: — · Email: destek@rayomo.com · Registered electronic mail (KEP): — (Hereinafter referred to as the "Seller".)

1.2. Buyer (Consumer) Full name: — · Email: — · Address: — (Hereinafter referred to as the "Buyer".)

Article 2 — Subject

The subject of this agreement is to determine the rights and obligations of the parties, in accordance with Law No. 6502 on Consumer Protection (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), in relation to the sale and performance of the digital service, whose characteristics and sale price are specified below, ordered electronically by the Buyer on rayomo.com.

Article 3 — Service covered by the agreement

The service consists of credits added to the Buyer's Rayomo account, which can be used for AI-assisted image and video generation on the Rayomo platform. The nature of the credits and the rules for their use and validity are set out in articles 5 and 6 of the Terms of Use, which form an annex to this agreement.

Article 4 — Pre-contract information

The Buyer acknowledges having read the Pre-Contract Information Form, which contains preliminary information on the main characteristics of the service covered by the agreement, the sale price, the payment method, performance and the right of withdrawal, and having given the required confirmation electronically.

Article 5 — Performance (delivery)

5.1. The credits are added to the Buyer's account immediately and electronically after the payment is confirmed by the payment institution. There is no physical delivery.

5.2. If, despite the payment having been confirmed, the credits are not added to the account within a reasonable time, the Buyer shall contact destek@rayomo.com; the Seller shall add the credits or refund the payment amount within 3 business days at the latest. Where performance becomes impossible, the Seller shall notify the Buyer in accordance with article 18 of the Regulation and refund the amount collected within 14 days.

Article 6 — Subscription

6.1. For subscription orders, the plan's credits are added to the Buyer's account and the period fee is charged at the start of each monthly period. The subscription continues until the Buyer cancels it.

6.2. The Buyer may cancel the subscription at any time under Account → Subscription. Cancellation takes effect at the end of the current period; no partial refund is given for a period that has already started.

6.3. The Seller shall notify the Buyer of any change to the subscription fee at least 30 days before it takes effect. If the Buyer does not accept the change, the Buyer may end the subscription at the end of the period; the change will not apply before the first renewal period following the notice.

6.4. If a renewal payment cannot be collected, the subscription ends after a 3-day grace period; the Buyer is informed by email.

Article 7 — Right of withdrawal

7.1. Under article 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts concerning services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and under article 15/1-(h), for contracts concerning services whose performance has begun, with the consumer's consent, before the withdrawal period expires.

7.2. By ticking the checkbox in Article 12 at the payment step, the Buyer has accepted that they expressly requested that the credits be added to their account immediately and that performance begin before the withdrawal period expires, and that they therefore have no right of withdrawal.

7.3. This provision does not remove the Buyer's statutory rights in relation to defective performance, nor the Seller's voluntary refund commitments set out in the Refund and Cancellation Policy.

Article 8 — Obligations of the parties

8.1. The Seller is obliged to perform the service in accordance with the Terms of Use, in full, and with the characteristics specified in the order summary.

8.2. The Buyer is obliged to use the service in accordance with the Terms of Use and the Acceptable Use Policy.

8.3. If the payment is reversed by the payment institution or the bank (chargeback) as a result of unauthorised use of the Buyer's card, the credits added with that payment are taken back from the account.

Article 9 — Invoice

The Seller issues an e-archive invoice/e-invoice for the sale and sends it to the Buyer's email address.

Article 10 — Personal data

The Buyer's personal data are processed in accordance with the KVKK Privacy Notice and the Privacy Policy. Card details are neither seen nor stored by the Seller.

Article 11 — Dispute resolution

11.1. For disputes arising from this agreement, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) at the place where the Buyer purchased the service or where the Buyer resides have jurisdiction within the monetary limits announced by the Ministry of Trade, and the Consumer Courts (Tüketici Mahkemeleri) have jurisdiction for disputes exceeding these limits.

11.2. This agreement is governed by Turkish law.

Article 12 — Entry into force and consent texts

12.1. The agreement is concluded at the moment the Buyer approves this agreement electronically and completes the payment. The text of the agreement is sent to the Buyer's email address as a durable medium and is kept by the Seller for at least 3 years.

12.2. Payment step checkboxes (not pre-ticked; the payment button stays disabled until all required boxes are ticked):

Payment button text: Pay — USD (for subscriptions: Pay — USD · monthly)

Information line below the button: VAT is included in the price. Payment is charged in USD; your bank may apply a currency conversion fee. We do not store your card details.

Seller: — · Buyer: — · Date: —