Refund and Cancellation Policy

Because credits are added to your account immediately once your payment is confirmed, there is no statutory right of withdrawal (see the Distance Sales Agreement, art. 7). Even so, to make sure you are treated fairly, we give refunds in the situations described below.

1. Credit refunds for generations (automatic)

2. Requesting a credit refund manually

In the following cases, you can write to destek@rayomo.com and include the generation ID (My generations → the generation → ⋯ → Copy ID):

• the output is corrupted, black, frozen or cannot be played;
• the video has been cut noticeably shorter than the requested length, or the audio/video is corrupted;
• the wrong format/aspect ratio was generated;
• the output was blocked in error by an automated filter.

If our review finds a technical defect, the credits are returned to your balance. A credit refund is not a cash refund.

3. Money refunds for unused credits (voluntary)

Although there is no statutory right of withdrawal, we will refund the price of a credit pack you bought on the web if all of the following conditions are met:

1. you submit a refund request under Account › Payments (or by writing to destek@rayomo.com) within 14 days of the purchase date;
2. none of the credits granted with that pack have been used (it makes no difference if, because of the order in which credits are spent, other credits were used first; the total paid credit balance in your account must be at least equal to the pack's credits);
3. there is no rule violation or payment abuse on your account.

When you submit the request, that pack's credits are immediately deducted from your account (they are restored if the request is rejected). If the refund is approved, the payment is refunded in USD to the card used for payment, through the payment institution. Depending on your bank, it may take from a few days to a few weeks for the refund to appear on your card statement. Exchange rate differences and your bank's foreign currency transaction fees are outside the Company's control.

No money refunds are given for partially used packs, subscription period credits, or trial/promotional credits.

4. Payment made but credits not received

If your payment was confirmed but the credits have not arrived within a few minutes, refresh the page; if they still do not appear, write to destek@rayomo.com with your order number. Within 3 business days at the latest, we will either add the credits or refund the amount. If you were charged twice for the same order, the overpayment will be refunded.

5. Cancelling a subscription

• You can cancel your subscription at any time: Account → Subscription → Cancel subscription.
• Cancellation takes effect at the end of the current period. Until then, your subscription stays active and your credits remain usable.
• No partial (pro rata) refund is given for a period that has already started.
• After cancellation, the subscription credits granted in the last period can be used during the rollover period (until the end of the following period); after that, any unspent portion expires.
• If you change your mind before the period ends, you can select Undo cancellation on the same screen.
• If a web subscription renewed by mistake, you can ask for a refund by writing to destek@rayomo.com within 7 days of the renewal date, provided you have not used any of that period's credits.

6. Mobile app purchases (App Store / Google Play)

Payments for purchases you make in the mobile app are collected by Apple or Google; for this reason we cannot issue these refunds ourselves, and you need to contact the store:

• App Store: at reportaproblem.apple.com, or on your iPhone under Settings → [your name] → Purchases.
• Google Play: play.google.com → Account → Order history → Request a refund, or Google Play support.

To cancel a mobile subscription:

• iPhone/iPad: Settings → [your name] → Subscriptions → Rayomo → Cancel Subscription.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Rayomo → Cancel.

Deleting the app does not cancel your subscription.

7. Credits from refunded purchases

If a purchase is refunded (through a web refund, a store refund, or as a result of a dispute/chargeback you raise with your bank), all credits granted with that purchase are taken back from your account. If you have already spent some of those credits, your balance becomes negative; until the negative balance is cleared you cannot create new generations, and your next purchase will first be applied to clearing the negative balance.

8. Deleting your account

If you delete your account, your unused credits are also deleted and are not refunded (if the conditions in Section 3 are met, you can request a refund first). If you have an active web subscription, it is cancelled when the account is deleted; a mobile subscription, however, must be cancelled separately through the store.

9. Contact

destek@rayomo.com · Billing questions: fatura@rayomo.com · —

Your statutory rights (in relation to defective performance, and to apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) and the Consumer Court (Tüketici Mahkemesi)) are reserved independently of this policy.